Hey. I’ve experienced the problem of retention and client churn from all sides (agency, in house, freelancing).
I’d love to know what tools or processes people have in place that specifically focus on retention?
What in your experience has helped to improve retention? Is it a big priority focus for you / your company? Any software that you can recommend? What is the cause of churn usually for you? What makes your clients stay an above average amount of time with you?
Given that it’s such a big problem for businesses, I’m thinking of ways in which I can help them to improve it from a consulting or software perspective.
Cheers, Joe
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